|
|
|
|
Service Request
RETURN MERCHANDISE AUTHORIZATION (RMA):
Product warranted ONLY if purchased from an "Authorized EnGenius Reseller".
Contact EnGenius 888.735.7888 x 514 or click here to find an authorized installer in your area.
All items being sent in for repair require an RMA number. A RMA is issued by the
EnGenius Service Center after the RMA request is made. A RMA number is required for
both warranty and non - warranty repairs. Item sent to the EnGenius Service Center without
a visible RMA number on the outside of the box will be refused and return to sender.
U.S.A. (TELECOM) Customers: for repair service (warranty/non-warranty) please click e-RMA below:
e-RMA (Telecom) or Fax this RMA request form to 714-432-8667 Attn: Customer Service
If you have questions or difficulty using e-RMA please email: support@engeniustech.com
**To save the file to your computer, right click on your mouse, and select 'Save Target As'.
Extended Warranties
Currently, EnGenius Technologies does NOT offer extended warranties, so if you purchased an extended warranty please refer to your service contact with the company you purchased the extended warranty from. If your item was purchased within the factory-backed warranty period (usually 90 days or 1 year) we will be happy to assist you.
TECHNICAL SUPPORT INFORMATION:
U.S.A. Customers: for technical support and questions e-mail us at:
support@engeniustech.com or call 888-735-7888 Press 2.
Canadian Customers: for service, technical support and sales information, please contact
EnGenius Canada at 888-397-2788
Please place a copy of your original equipment purchase invoice, or dated packing slip
in the box of equipment being sent in for repair. If you fail to send a proof of purchase
with shipment you may be charge for a non-warranty repair.
|
|
|