If you have questions or difficulty using e-RMA please email: support@engeniustech.com
**To save the file to your computer, right click on your mouse, and select 'Save Target As'.
TECHNICAL SUPPORT INFORMATION:
U.S.A. Customers: for technical support and questions e-mail us at:
support@engeniustech.com or call 888-735-7888 Press 2.
Canadian Customers: for service, technical support and sales information, please contact
EnGenius Canada at 888-397-2788
Please place a copy of your original equipment purchase invoice, or dated packing slip
in the box of equipment being sent in for repair. If you fail to send a proof of purchase
with shipment you may be charge for a non-warranty repair.
QUICK REFERENCE SHEET:
For quick technical support, please download our help sheets:
SN-900/SN-920
DURAFON1X DURAFON1X FAQ
EP-490 & DURAFON4X
DURAFON PRO DURAFON PRO FAQ
SERVICE/UPGRADE FEE AND DESCRIPTION:
SERVICE FEES*for product purchased from an:
| Purchased from an Authorized Reseller |
$0.00 |
| Purchase from an Unauthorized Reseller |
$199.00** |
| Purchase from an Authorized Reseller |
See Fees Below |
| Purchase from an Unauthorized Reseller |
$199.00 PLUS Fees Below |
| MODEL |
WARRANTY |
LEVEL 1 |
LEVEL 1+ |
LEVEL 2 |
LEVEL 2+ |
| (LEVEL 0) |
| SN-920-ULTRA |
N/A |
$99* |
$129* |
$149* |
$179* |
| EP-490 |
N/A |
$99* |
$129* |
$149* |
$179* |
| DURAFON 1X/4X |
NO CHARGE |
$99* |
$129* |
$149* |
$179* |
| DURAFON PRO/WALKIE |
NO CHARGE |
$99* |
$129* |
$149* |
$179* |
NOTE: Repair fees into effect January 1, 2008
*Prices include return ground shipping to 48 states, Alaska and Hawaii extra. Overnight return shipping available to 48 states for a flat $35.00, with Alaska and Hawaii extra. International Rma requests must accept a flat $45 duty fee, along with applicable return shipping costs. The Alaska, Hawaii, and international shipping costs are based on DHL or UPS website calculation.
**This is applicable for DuraFon line product only
Service Fees do not include replacement of accessories, i.e. batteries, antennas, belt clips, etc.
(unless you choose Level 1+ or 2+). Accessories have a 90 day warranty, and must be
handled directly by EnGenius if they're within their warranty period.
UPGRADE FEES*
|
Item Being Upgraded
|
Upgrade Item To
|
Does handset upgrade require base station to be upgraded?
|
Final Upgrade Cost
|
|
SN-900-ULTRA (Base and Handset)
|
SN-920-ULTRA
|
YES
|
$139.99*
|
SN-900-ULTRA or SN-920-ULTRA
(Base and Handset) |
DURAFON1X |
YES |
$449.99* |
|
SN-900-HC or SN-920-HC (Handset)
|
DURAFON1X-HC
|
YES
|
$249.99*
|
| SN-900-BU or SN-920-BU (Base) |
DURAFON1X-BU |
YES |
$249.99* |
|
EP-436 SYSTEM or EP-490 SYSTEM
(Base and Handset)
|
DURAFON4X
|
YES
|
$699.99*
|
|
EP-436-HC or EP-490-HC (Handset)
|
DURAFON4X-HC
|
YES
|
$249.99*
|
| EP-436-BU or EP-490-BU (Base) |
DURAFON4X-BU |
YES |
$549.99* |
EP-436-SYSTEM or EP-490-SYSTEM
(Base and Handset) |
DURAFONPRO |
YES |
$949.99* |
| EP-436-HC or EP-490-HC (Handset) |
DURAFONPRO-
HC |
YES |
$249.99* |
| EP-436-BU or EP-490-BU (Base) |
DURAFONPRO-
BU |
YES |
$699.99* |
*includes free shipping within 48 states
Unless you have done upgrades before, it is recommended you talk to an EnGenius representative for details on upgrades (888-735-7888x514).
Non-warranty repairs require payment before being returned. You have 90 DAYS to claim and pay for an RMA. If you fail to respond within this time, YOUR RMA ITEMS WILL BE KEPT TO COVER COSTS OF REPAIR.
-Level 0 (Warranty) Engenius phones have a 1 year limited warranty. This 1 year warranty is based on proof of purchase date from an authorized dealer. You will need to include a copy of the PROOF OF PURCHASE in with the phone you send for repair. Additionally, the warranty does not cover physical or liquid damage.
-Level 1 means that the unit may be outside it's warranty period, with zero physical damage, or may have limited physical damage (such as a cracked lens). A cracked housing does not fall under this repair level. Damaged housing brings a unit under Level 2.
-Level 1+ is optional. It is for units that would normally fall under Level 1, but you would like a new battery and antenna included with the repair.
-Level 2 is for units with more physical damage than just a cracked lens. Damage such as cracked housing, water damage, or burnt circuit boards, would fall under level 2.
-Level 2+ is optional. It is for units that would normally fall under Level 2, but you would like a new battery and antenna included with the repair.
Repaired phones, and also accessories have a 90 days warranty, and must be handled directly by EnGenius if they're within their warranty period.
Product warranted only if purchased from an "Authorized EnGenius Reseller".
Contact EnGenius 888.735.7888 x 514 or find an authorized installer in your area.