DuraFon PRO

No. The PRO-HC will function only with the PRO series of systems.

NO,
The DuraFon series of telephones do not have Voice Mail.

Possible causes: Interference, bad line connection, bad antenna connection
Suggested remedies: verify all connections are securely attached (line plug
into base unit, base antenna and handset antenna. If still present move base to
another location with a different phone line and power source. If still present,
contact EnGenius customer service at 714-432-8668 x514.

Possible causes: Mute feature active or dislodged microphone
Suggested remedies: Power down handset and re-power up. If still present,
contact EnGenius customer service at 714-432-8668 x514.

Possible causes: No power to cradle, handset not seated fully, dislodged
charging contacts
Suggested remedies: Verify AC power adapter is fully plugged into cradle
and the power supply is plugged into wall socket. Place battery pack into spare battery
charging slot, verify LED on cradle lights up. Replace battery pack into
handset and set into cradle, display should read “Charging.” If still present,
contact EnGenius customer service at 714-432-8668 x514.

Possible causes: Voicemail from phone company
Suggested remedies: If phone company voicemail is being used, the charge in
line voltage may trigger a short ring. The base unit can be modified to address
this voltage change. Contact EnGenius customer service at 714-432-8668
x514.

Possible causes: Grounding of external antenna
Suggested remedies: Verify Caller ID works when external antenna is
removed and rubber antenna used. If the Caller ID now works, the external
antenna should be grounded by its own separate ground in order to avoid the
building ground interference. If Caller ID does not work after replacing the
external antenna with the rubber antenna, verify Caller ID service from phone
company is operational. If still fails, contact EnGenius customer service at
714-432-8668 x514.

Possible causes: Incompatible models
Suggested remedies: Please verify the handset model matches the base unit
model. The DuraFon 1X handset has a black faceplate, and the sticker in the
battery compartment underneath the battery should read DuraFon 1X. The
DuraFon 1X base should have two (2) line ports and the sticker on the back
should read DuraFon 1X.

The DuraFon 4X handset has a silver faceplate, and the sticker in the battery
compartment under the battery should read DuraFon 4X. The DuraFon 4X
base should have four (4) line ports and the sticker on the back should read
DuraFon 4X.

The DuraFon PRO handset has a green faceplate, and the sticker in the battery
compartment underneath the battery should read DuraFon PRO. The DuraFon
PRO base should have four (4) line ports, and the sticker on the back should
read DuraFon PRO. The DuraWalkie handset has a blue faceplate, and the
sticker in the battery compartment underneath the battery should read
DuraWalkie. The DuraFon PRO base should have four (4) line ports and the
sticker on the back should read DuraFon PRO. The DuraWalkie will only
work with the PRO system. Contact EnGenius customer service at 714-432-
8668 x514.

Possible causes: Dedicated line, no power to base unit, DuraWalkie handset,
unregistered handset
Suggested remedies: Verify handset model is compatible and not a
DuraWalkie. Verify base unit has power. Verify Line Dedication settings
(only admin handset can modify these settings {ID 10 or 11}) for DuraFon 4X:
Menu, 9, 1, 4; DuraFon PRO: Menu, 9, 2, 2. Register handset. If still present,
reset base unit and register handset. If still present, Contact EnGenius
customer service at 714-432-8668 x514 for further assistance.