RMA & Repair Service

RMA (Return Merchandize Authorization)



To request RMA service from EnGenius you can:


1. E-mail the following information to: [email protected] We will contact you shortly.
Subject line: Short description of problem
Main e-mail body:

  • Make
  • Model
  • Serial Number
  • Name
  • Company name (if applicable)
  • Phone
  • Shipping Address
  • City
  • State / Province
  • Zip / Postal code
  • Country
  • More detailed description of problem


2. Download the service request form, fill up the blanks and email to: [email protected]
We will contact you shortly.

Download Service Request Form






Repair Service for Telecom Products:

Online Repair Service Request

Repair Fees for EnGenius Telecom Products:
Effective: July 1, 2010 for U.S.A. customers

  • DuraFon: $149 per item.
  • FreeStyl 1: $99 per item.