{"id":367946,"date":"2018-06-20T05:29:53","date_gmt":"2018-06-20T05:29:53","guid":{"rendered":"https:\/\/www.engeniustech.com\/eu\/warranty\/"},"modified":"2024-10-23T11:10:01","modified_gmt":"2024-10-23T09:10:01","slug":"warranty","status":"publish","type":"page","link":"https:\/\/www.engeniustech.com\/eu\/es\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"367946\" class=\"elementor elementor-367946 elementor-3855\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-38c3273 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"38c3273\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d1c82d5\" data-id=\"d1c82d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30e59f8 elementor-widget elementor-widget-heading\" data-id=\"30e59f8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>EnGenius Networks Europe B.V. Warranty Policy<\/b><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-254b16d active elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"254b16d\" data-element_type=\"section\" id=\"warranty-form\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29ba494\" data-id=\"29ba494\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a9a7aa elementor-widget elementor-widget-text-editor\" data-id=\"1a9a7aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><strong>EnGenius Networks Europe B.V.&nbsp;<\/strong><b>Warranty<\/b><\/h4>\n<div><span style=\"color: #000000; font-family: Roboto, Roboto;\">The devices from EnGenius in Europe have a two-year standard warranty serviced through authorized distributors &#8211; a two-year warranty applies if t<\/span>he EnGenius solution is not eligible for LLW (Limited Lifetime Warranty).<\/div>\n<div>&nbsp;<\/div>\n<h4><b style=\"color: inherit; font-family: inherit;\">EnGenius Networks Europe B.V. Limited Lifetime Warranty (LLW)<\/b><\/h4>\n<p><span style=\"font-size: 16px;\">To acquire the EnGenius Limited Lifetime Warranty, the user of the EnGenius product(s) can register for a Limited Lifetime Warranty on selected products:&nbsp;<br><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 16px;\">The Limited Lifetime Warranty &amp; Registration for EnGenius EWS products and EnGenius Cloud Models (ECS\/ECW) is only applicable for products purchased in the EU.<br><\/span><\/li>\n<li><span style=\"font-size: 16px;\">The Limited Lifetime Warranty can be requested for EWS\/ECW\/ECS Series products that were purchased after May 1, 2017.<\/span><\/li>\n<li><span style=\"color: #000000; font-family: Roboto, Roboto;\">If you are EnGenius partner, you are entitled to Limited Lifetime Warranty without registration. To become EnGenius Partner, please sign up here: <\/span><span lang=\"EN-GB\" style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: red;\"><a href=\"https:\/\/partners.engeniusnetworks.eu\/EU\/profile\/signup\" target=\"_blank\" rel=\"noopener\">https:\/\/partners.engeniusnetworks.eu\/EU\/profile\/signup<\/a><\/span><\/li>\n<li>\n<div><span style=\"font-size: 12pt;\">Registering for the Limited Lifetime Warranty: In order to qualify for the Limited Lifetime Warranty for EWS\/ECW\/ECS Series products, all eligible products must be registered with complete information and a proof of purchase. If not, the product warranty will be subject to the warranty policy provided by your direct seller. Registration can be done by sending the product registration form to the EnGenius Networks Europe B.V. RMA service center.<\/span><\/div>\n<\/li>\n<li><span style=\"font-size: 10pt;\"><span style=\"font-size: 12pt;\">Limited Lifetime warranty will only be granted within 2 months after purchasing the product(s) <\/span><\/span>\u2013 f<span style=\"font-size: 12pt; font-family: Roboto; letter-spacing: 0.4pt;\">or EnGenius partners, Limited Lifetime Warranty is granted as soon as the registration is approved.<\/span><span style=\"font-size: 16px;\"><br><\/span><\/li>\n<li><span style=\"font-size: 10pt;\"><span style=\"font-size: 12pt;\">EnGenius\u2019 Limited Lifetime Warranty is only valid if the original receipt is issued by an authorized distributor or reseller. Provided information must contain: place of purchase, date of purchase and the model number of the product. EnGenius reserves the right to refuse warranty service if this information has been removed, altered or is missing.<\/span><\/span><\/li>\n<li><span style=\"font-size: 10pt;\"><span style=\"font-size: 12pt;\">In the case of a warranty claim, the product needs to be returned to your point of purchase<\/span><\/span>. The original&nbsp;authorized supplier will handle the Limited Lifetime Warranty claim according to the terms and conditions of EnGenius Networks Europe B.V.<\/li>\n<li><span style=\"font-size: 10pt;\"><span style=\"font-size: 12pt;\">EnGenius reserves the right to change any Warranty Terms and Conditions without any notification.<br><\/span><\/span><\/li>\n<li><span style=\"font-size: 10pt;\"><span style=\"font-size: 12pt;\">The Limited Lifetime Warranty is defined as the \u201clifetime\u201d of the product supplied to the consumers who purchased from an authorized distributor or reseller <strong>within EU territories<\/strong> from the purchase date to the effective&nbsp;<\/span><\/span>end of life (\u201cEOL\u201d) date of the product. EnGenius will make EOL announcements which are available on the EnGenius Networks Europe B.V. website or communicated to authorized distributors\/resellers. The Limited Lifetime Warranty will be supported for an additional two (2) years after the EOL announcement date and will be solely effective for the applicable products.<\/li>\n<li><span style=\"font-size: 10pt;\"><span style=\"font-size: 12pt;\">Consumable items, accessories and optional items (including lightning arrestor, surge arrestor, RF cables, pigtails, fans, embedded PSU and antennas) are not included in the Limited Lifetime Warranty unless otherwise explicitly stated.<br><\/span><\/span><\/li>\n<li><span style=\"font-size: 10pt;\"><span style=\"font-size: 12pt;\">The information contained herein is subject to change without any notice.<\/span><\/span><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2db5a95 elementor-widget elementor-widget-text-editor\" data-id=\"2db5a95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: center; color: #000000;\"><strong>Limited Lifetime Warranty Applies to<\/strong>:<\/span><\/p><p><span style=\"color: #000000;\">Devices from the following families, as long as these are not end of life (EOL):<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>EnGenius Cloud family<\/strong> managed wireless access point (ECW), switch (ECS) and gateway (ESG)\u00a0family devices.<\/span><\/li><li><strong style=\"color: #000000; background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Roboto;\">EnGenius EnSky \u00abEWS\u00bb family<\/strong><span style=\"color: #000000; background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Roboto; font-weight: var( --e-global-typography-text-font-weight );\"> wireless access points and switches. (But not the EWS-Fit family.)<\/span><\/li><\/ul><div><span style=\"color: #000000;\">\u00a0<\/span><\/div><div><table style=\"border-collapse: collapse; width: 100%; height: 420px;\" border=\"1\"><tbody><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\" colspan=\"4\">EnSky Switches<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\">EWS7952FP<br \/>(EOL in November 2022)<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">EWS7952P<br \/>(EOL in November 2022)<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">EWS1200-28TFP<br \/>(EOL in January 2024)<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">EWS7928P<br \/>(EOL in November 2022)<\/td><\/tr><tr style=\"height: 46px;\"><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS7926EFP <\/del><br \/><del>(EOL in October 2020)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS5912FP <\/del><br \/><del>(EOL in June 2020)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS2910P <\/del><br \/><del>(EOL in November 2019)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS2908P <\/del><br \/><del>(EOL in September 2020)<\/del><\/td><\/tr><tr style=\"height: 46px;\"><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS1200-52T<\/del><br \/><del>(EOL in December 2017)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS1200-28T <\/del><br \/><del>(EOL in January 2018)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS1200D-10T <\/del><br \/><del>(EOL in January 2018)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS2910P-KIT-300 <\/del><br \/><del>(EOL in July 2017)<\/del><\/td><\/tr><tr style=\"height: 46px;\"><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\" colspan=\"4\">EnSky Access Points<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS871AP <\/del><br \/><del>(EOL in March 2019)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS870AP <\/del><br \/><del>(EOL in March 2019)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS371AP <\/del><br \/><del>(EOL in January 2020)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS370AP <\/del><br \/><del>(EOL in March 2020)<\/del><\/td><\/tr><tr style=\"height: 46px;\"><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS860AP<\/del><br \/><del>(EOL in February 2022)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS660AP<\/del><br \/><del>(EOL in February 2022)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS650AP <\/del><br \/><del>(EOL in May 2017)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\">EWS850AP<\/td><\/tr><tr style=\"height: 46px;\"><td style=\"width: 25%; text-align: center; height: 24px;\">EWS550AP<br \/>(EOL in November 2022)<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">EWS385AP<br \/>(EOL in November 2022)<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">EWS377AP<br \/>(EOL in April 2024)<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">EWS357AP<br \/>(EOL in April 2024)<\/td><\/tr><tr style=\"height: 46px;\"><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS360AP<\/del><br \/><del>(EOL in February 2022)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS350AP <\/del><br \/><del>(EOL in June 2018)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\">EWS330AP<br \/>(EOL in April 2024)<\/td><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS310AP<\/del><br \/><del>(EOL in March 2018)<\/del><\/td><\/tr><tr style=\"height: 46px;\"><td style=\"width: 25%; text-align: center; height: 24px;\"><del>EWS1025CAM<\/del><br \/><del>(EOL in May 2019)<\/del><\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\" colspan=\"4\">EnGenius Cloud Switches<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\">ECS5512FP<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECS5512<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECS2512FP<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECS2512<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\">ECS1552FP<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECS1552<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECS1528FP<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECS1528<br \/>(EOL in November 2022)<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\">ECS1112FP<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECS1008P<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0ECS2528FP<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECS2552FP\u00a0<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\" colspan=\"4\">EnGenius Cloud Access Points<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\">ECW260<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECW160<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0ECW230<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0ECW220<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\">ECW120<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECW115<br \/>(EOL in November 2022)<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0ECW230S<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECW220S\u00a0<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0ECW336<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">ECW270\u00a0<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0ECW215<\/td><td style=\"width: 25%; text-align: center; height: 24px;\">\u00a0<\/td><\/tr><\/tbody><\/table><p><span style=\"font-size: 14.4px;\">warranty<\/span><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b73e2e elementor-widget elementor-widget-text-editor\" data-id=\"3b73e2e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Limited Lifetime Warranty Registration<\/h3>\n<h4>To help you understand how our service work and privacy protections, please confirm that you have read and accepted the terms before continuing.<br \/>\n<span style=\"font-size: 16px;\"><br \/>\nWe may also improve and amend the terms at any time to comply with applicable laws, e.g. GDPR, by posting the amended terms and effective date on our website.<\/span><\/h4>\n<h4><span style=\"color: #03a9f4;\"><a style=\"color: #03a9f4;\" href=\"https:\/\/www.staging10.engeniusnetworks.eu\/privacy-policy\/overview\" target=\"_blank\" rel=\"noopener\">Privacy Center<\/a><\/span><\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25a0191 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"25a0191\" data-element_type=\"widget\" id=\"warranty-form-checkbox\" data-settings=\"{&quot;button_width&quot;:&quot;33&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"367946\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"25a0191\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-name\">I have read and accepted the privacy policy.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-33 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Warranty Form<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c82bea1 disabled elementor-widget elementor-widget-button\" data-id=\"c82bea1\" data-element_type=\"widget\" id=\"warranty-form-button\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/static.engeniuscdn.com\/wp-content\/uploads\/2020\/07\/23082444\/Copy-of-LLT_Request_Form.xlsx\" target=\"_blank\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Form<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b75f50e elementor-widget elementor-widget-html\" data-id=\"b75f50e\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script>\n    jQuery('.elementor-button-link').click(function(evt){\n       if (jQuery('input#form-field-name:checked').length == 0) {\n           evt.preventDefault();\n           return false;\n       }\n    });\n<\/script>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>EnGenius Networks Europe B.V. Warranty Policy EnGenius Networks Europe B.V.\u00a0Warranty The devices from EnGenius in Europe have a two-year standard warranty serviced through authorized distributors &#8211; a two-year warranty applies if the EnGenius solution is not eligible for LLW (Limited Lifetime Warranty). EnGenius Networks Europe B.V. 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