Cloud vs Cloud Pro – Frequently Asked Questions








How do I go Cloud Pro?
Simply go to “Organization” (building icon), click on “Inventory & License,” select “FEATURE PLAN” near the top, click the dropdown, and choose “Pro” for either access points or switches.


What is Cloud?
Cloud defines and provides a ton of features in our cloud solution that are used in most network installations for access points and switches. Cloud is the default mode in our cloud management solution.


What is Cloud Pro?
Pro defines and enables a set of advanced features within our cloud solution. Pro includes both Cloud and Cloud Pro features. The added advanced features are introduced for large scale network installations in multi-family units, student housing, hotels, colleges, universities and in other large deployments.


What is the difference between Cloud and Cloud Pro?
Pro expands on the Cloud features (e.g., voucher services increase from 100 entries to 10,000 entries, Team Members increases from 10 admins to unlimited) and adds in advanced features for use in large user environments such as multi-family units, student housing, hotels, colleges, and universities. These advanced features require a lot of computing resources, and this is why they are a part of the Pro license.


What is the cost for EnGenius Cloud Pro License?
The cost is $50 MSRP per device per year. All devices come with a 1-year free Pro license.


What is the cost of Pro License for an access point?
The cost is $50 MSRP per access point per year. All access points come with a 1-year free Pro license.


What is the cost of Pro License for a switch?
The cost is $50 MSRP per switch per year. All switches come with a 1-year free Pro license.


Does the license cost change by type of device?
No. The cost is $50 MSRP per device per year. All devices come with a 1-year free Pro license.


When will the Pro license go into effect?
The purchase of all devices comes with one year of free access to the Pro license. When the year is up, customers will have the option to pay the licensing fee if they want to continue using Pro features.


When will the Pro license be launched?
The official launch of the Pro license is December 1st , 2021. All cloud customers will receive 1 year free. Customers that choose to move forward with Pro will pay the licensing fees when that free year ends.


How is the Pro license sold?
The Pro license will be sold through our authorized channel, similar to how hardware is sold.


Will I be able to make money from selling the Pro license?
Yes, the Pro license will be sold very similar to how hardware like access points and switches are sold.


Will the Pro license be sold direct to customers?
The Pro license will be sold through our authorized channel, similar to how hardware is sold.


What is included in the Pro license?
Please see Full List of Cloud Pro Features >


What are the main differences with the Pro license?
Cloud provides a very large feature set that most customers use every day. Pro enhances several features like “Team Members” (more than 10 admin members), “Cloud Radius” (more than 100 entries), and “Voucher Service” (more than 100 entries) and adds in advanced features such as “Network Backup & Restore,” “Client Timeline,” “Scheduled Daily/Weekly/Monthly Reporting,” “MyPSK,” “Dynamic VLAN Pooling,” “Export Client List,” and “Dynamic VLAN.”


Will the Pro license be applied to the Organization or Network level?
The Pro license will be applied to the access point and switch under the “Organization” level. The “Organization” level is the highest level within the cloud hierarchy.


Can I have a combination of organizations that are Cloud and Cloud Pro?
Yes. As an MSP, you can offer Cloud or Cloud Pro management services to organizations and companies as needed. For example, a coffee shop, law firm, or dentist office might only need Cloud, but a large university or concert venue will likely need Cloud Pro.