Start with FREE Essential Features and Empower with the PRO and Service Licenses
Cloud Feature Plans Comparison
| License Comparison | Basic Plan | Professional Plan |
|---|---|---|
| Description | For SOHO, SMB, and rapidly growing retail and hospitality sectors to manage networks easily. | For SMEs, managed service providers and networks needing advanced features. |
| Cloud License Price | FREE (no license needed) | Require Cloud PRO License |
| Platform-wide | Basic Plan | Professional Plan |
| Hierarchy view | ✔ | ✔ |
| Multi-tenant design | ✔ | ✔ |
| Two-factor authentication | ✔ | ✔ |
| Network Dashboard | ✔ | ✔ |
| Real-Time Device Metrics | ✔ | ✔ |
| Client Layer 7 Application Usage | ✔ | ✔ |
| Scheduled firmware upgrades | ✔ | ✔ |
| Custom splash page | ✔ | ✔ |
| Block/VIP client management | ✔ | ✔ |
*1 EnGenius Cloud RADIUS and other Cloud service features are subject to user limits.
| License Comparison with tooltip | License Comparison | Tooltip | Basic (icon) Basic Plan | PRO (icon) Professional Plan |
|---|---|---|---|---|
| Team Members | The administrators (admin or viewer) of Org and Networks | 20 users | Unlimited | |
| Max Network no. in an Org | The maximum number of Networks you can create in an Organization | 50 | 5000 (Recommend 500) | |
| Cloud RADIUS and Voucher Service*1 | The authentication entries allowed while use EnGenius Cloud Authentication including authentication users and voucher users | 100 entries | 10000 entries | |
| Clone Network | Allows you to clone network-wide settings from the backup when creating the Network | - | ✔ | |
| Client List Export | Export client list as .csv file | - | ✔ | |
| Topology | Displays a graphical overview of the logical network topology and the status of all devices. When the Switch feature plan is set to PRO, the topology can also show third-party devices connected to the ECW-Lite switch. | EnGenius devices only | EnGenius and 3rd-party devices | |
| Scheduling Report System | Basic can generate only 1 report. Pro plan can schedule the report regularly | 1 report | ✔ | |
| Customer Support | Assistance provided to resolve customer inquiries | Limited support | Priority support with on-line tool |
| License Comparison with tooltip | License Comparison | Tooltip | Basic (icon) Basic Plan | PRO (icon) Professional Plan |
|---|---|---|---|---|
| Access Point | Tooltip | Basic Plan | Professional Plan | |
| Statistic Data Stored | The statistics period on dashboard and log stored | 1 day | 30 days | |
| Client Timeline | Pull up an entire history of the client device to trace back the time and behavior when a network problem may have originated. | - | ✔ | |
| Wi-Fi Floor Plan Heatmap | Simulate and visualize the signal strength based on AP’s location | ✔ | ✔ | |
| Wi-Fi Floor (Obstacle & Virtual AP) | Pro plan allows user to add obstacles like walls and see how those obstacle might take effect on the heat map. Virtual AP can be added to see the heat map coverage before purchase | - | ✔ | |
| WiFi Floor Plan Counsel*2*3 | Upload a floor plan to calculate optimal AP placement and signal strength, preview Wi-Fi coverage with heatmaps | - | ✔ | |
| myPSK(dynamic/ private PSK)*4 | Allows multiple PSKs on the same SSID, each mapped to different VLANs | - | ✔ | |
| VLAN Pooling | VLAN is randomly assigned to client | - | ✔ | |
| Broadcast Suppression | Suppress broadcast and multicast traffic to WiFi | ✔ | ✔ | |
| Application QoS (AVXpress) | Provide wired-to-wireless QoS, prioritizing critical traffic in AV applications to ensure uninterrupted operation | ✔ | ✔ | |
| AD/ LDAP/ Google Authentication / Azure AD | Support AD / LDAP server and Google Authentication | - | ✔ | |
| Live Diagnostic Tools | Ping, Speed Test, Trace Route, Channel Utilization | Limited | ✔ | |
| Live Client List | Real-Time connected client list | - | ✔ | |
| RF Spectrum Analysis*2 | Spectrum Spectrogram waterfall map | - | ✔ | |
| AirGuard*2 | WIDS/WIPS Wireless intrusion detection and prevention system | - | ✔ | |
| Zero-Wait DFS*2 | Provide an uninterrupted change of DFS channels and avoid connection disruption from radar detection | ✔ | ✔ | |
| BLE Client List*2 | Displays the surround Bluetooth clients scanned by AP | ✔ | ✔ | |
| SmartCast | SmartCast enables private, secure casting via QR codes, even with L2 isolation | ✔ | ✔ | |
| RADIUS Load Balance | Have redundancy when the first RADIUS is not reachable | - | ✔ | |
| SSID on LAN | Allow to connect SSID when connecting LAN port. | ✔ | ✔ | |
| Packet Capture | Capture a live snapshots of traffic on the network | - | ✔ | |
| Block/VIP Client/ Whitelist*5 | Numbers of clients you can block or grant VIP privileges to in your network | 100 | 1000 | |
| Config Log | More detailed change information is provided in the Pro feature plan. | ✔ | ✔ | |
| Alert Notification | More options are available to configure notifications. | On-line/ Off-line | ✔ | |
| Backup & Restore | The Pro plan can back up all network-wide settings and restore them in case of misconfiguration during the period. | - | ✔ | |
| API Integration (3rd Party) | API calls required by 3rd party platform | - | ✔ |
*2 Available for AP models with dedicated radio only. (e.g. ECW-xxxS)
*3 Available for optimizing AP placement and signal strength calculations based on the created floor plan.
*4 Even with the same SSID, different VLANs can have distinct PSKs assigned.
*5 Per network, synchronized across all supported devices.
| License Comparison with tooltip | License Comparison | Tooltip | Basic (icon) Basic Plan | PRO (icon) Professional Plan |
|---|---|---|---|---|
| Switch | Tooltip | Basic Plan | Professional Plan | |
| Statistic Data Stored | The statistics period on dashboard and log stored | 1 day | 30 days | |
| Switch Template (Port Configuration) | A switch template including all port configured can be applied to all switch of same model type in the Network | - | ✔ | |
| Real-time Wired Client List | Displays the Real-time client list of the Switch forwarding table | - | ✔ | |
| PD Lifeguard | Monitor the status of the port-connected device to run the power cycle when needed | ✔ | ✔ | |
| Auto Cam Lifeguard | Monitor the status of the webcam to run the power cycle when needed | - | ✔ | |
| Extended Range | Extended Range | ✔ | ✔ | |
| Packet Capture (.pcap) | Support to capture live network packet data from 3rd party network analyzer | - | ✔ | |
| Diag Tools | Bunch of tools to help you diagnose your Switch , including Ping, Cable Test, and Trace Route..etc | Limited | Full / real-time client | |
| Config Log | More detailed change information is provided in the Pro feature plan. | ✔ | ✔ | |
| Alert Notification | More options are available to configure notifications. | On-line/ Off-line | ✔ | |
| Backup & Restore | The Pro plan can back up all network-wide settings and restore them in case of misconfiguration during the period. | - | ✔ | |
| API Integration (3rd Party) | API calls required by 3rd party platform | - | ✔ |
| License Comparison with tooltip | License Comparison | Tooltip | Basic (icon) Basic Plan | PRO (icon) Professional Plan |
|---|---|---|---|---|
| VPN Firewall | Tooltip | Basic Plan | Professional Plan | |
| Statistic Data Stored | The statistics period on dashboard and log stored | 1 day | 30 days | |
| Auto VPN | Auto VPN allows EnGenius ESG to establish VPN tunnel automatically with few clicks. | ✔ | ✔ | |
| Auto VPN NAT Traversal | When ESG is behind a NAT network device, Auto VPN allows EnGenius ESG to establish VPN tunnels automatically without manually configuring port forwarding on the NAT device. | - | ✔ | |
| Auto VPN Fail-over | Automatically switch VPN traffic from the Primary WAN to another connection to ensure uninterrupted connectivity | - | ✔ | |
| VPN Topology | Display the topology for VPN connections on google map | - | ✔ | |
| VPN Traffic Usage | Display traffic statistics for Site to Site VPN connections | - | ✔ | |
| VPN Client (IPsec) | Client VPN provides a remote access service for the road warrior to access the intranet securely | ✔ | ✔ | |
| Network Clone | When a new ESG is deployed for a new Network, the configuration can be cloned from another Network. | - | ✔ | |
| Firewall State/ Session Log for Diag | Provide firewall state and session logs, diagnosing network issues in real-time to ensure security and performance | - | ✔ | |
| Diag Tools | Perform diagnostic tests such as speed tests, traceroutes, and packet captures to assist in troubleshooting | ✔ | ✔ | |
| Layer 7 Firewall | Controls application-level traffic by blocking selected applications | - | ✔ | |
| Layer 7 Policy Route | Determines the transmission path for applications | - | ✔ | |
| Packet Capture | Capture and analyze real-time network traffic data on WAN and WWAN interfaces | - | ✔ | |
| Block/VIP Client/ Whitelist*1 | Numbers of clients you can block or grant VIP privileges to in your network | 100 | 1000 | |
| Policy Route | Force traffic over a specific uplink based on its source and/or destination | ✔ | ✔ | |
| Config Log | More detailed change information is provided in the Pro feature plan. | ✔ | ✔ | |
| Alert Notification | More options are available to configure notifications. | On-line/ Off-line | ✔ | |
| Backup & Restore | The Pro plan can back up all network-wide settings and restore them in case of misconfiguration during the period. | - | ✔ | |
| API Integration (3rd Party) | API calls required by 3rd party platform | - | ✔ |
*1 Per network, synchronized across all supported devices.
| License Comparison with tooltip | License Comparison | Tooltip | Basic (icon) Basic Plan | PRO (icon) Professional Plan |
|---|---|---|---|---|
| PDU | Tooltip | Basic Plan | Professional Plan | |
| Statistics Data | Get comprehensive data and analytics on PDU performance | 1 day | 30 days | |
| Config Log | View a detailed record of all PDU modifications and updates | ✔ | ✔ | |
| Alert Notification | Set up alerts and notifications for critical PDU events | On/Off only | Advanced | |
| Backup & Restore | The Pro plan can back up all network-wide settings and restore them in case of misconfiguration during the period. | - | ✔ | |
| API Integration (3rd Party) | Integrate and control your PDUs programmatically through external systems | - | ✔ |
*To manage the switch extender on the EnGenius Cloud, a Pro License is required.
| License Comparison with tooltip | License Comparison | Tooltip | Basic (icon) Basic Plan | PRO (icon) Professional Plan |
|---|---|---|---|---|
| Switch Extender | Tooltip | Basic Plan* | Professional Plan | |
| Statistics Data | Get comprehensive data and analytics on Switch Extender performance | - | 30 days | |
| Config Log | View a detailed record of all Switch Extender modifications and updates | - | ✔ | |
| Alert Notification | Set up alerts and notifications for critical Switch Extender events | - | ✔ | |
| Backup & Restore | The Pro plan can back up all network-wide settings and restore them in case of misconfiguration during the period. | - | ✔ |
ECW Lite Feature Comparison
| License Comparison with tooltip | License Comparison | Tooltip | Basic (icon) Basic Plan | PRO (icon) Professional Plan |
|---|---|---|---|---|
| Access Point | Tooltip | ECW Lite - Basic Plan | ECW Lite - Professional Plan*1 | |
| Statistic Data Storage | The statistics period on dashboard and log stored | 1 Day | 30 Days | |
| Cloud RADIUS and Voucher Service | The authentication entries allowed while use EnGenius Cloud Authentication including authentication users and voucher users | 100 | 100 | |
| Config Log | More detailed change information is provided in the Pro feature plan. | ✔ | ✔ | |
| Alert Notification | More options are available to configure notifications. | On-line/Off-line | On-line/Off-line | |
| Backup & Restore | The Pro plan can back up all network-wide settings and restore them in case of misconfiguration during the period. | - | ✔ | |
| Clone Network | Allows you to clone network-wide settings from the backup when creating the Network | - | ✔ | |
| Client List Export | Export client list as .csv file | - | ✔ | |
| Topology | Displays a graphical overview of the logical network topology and the status of all devices. When the Switch feature plan is set to PRO, the topology can also show third-party devices connected to the ECW-Lite switch. | ✔ | ✔ | |
| API Integration (3rd party) | API calls required by 3rd party platform | - | ✔ | |
| Broadcast Suppression | Suppress broadcast and multicast traffic to WiFi | ✔ | ✔ | |
| Application QoS(AVXpress) | Provide wired-to-wireless QoS, prioritizing critical traffic in AV applications to ensure uninterrupted operation | ✔ | ✔ | |
| Live Diag Tools | Ping, Speed Test, Trace Route, Channel Utilization | Limited | Limited | |
| Live Client List | Real-Time connected client list | - | ✔ | |
| VIP/Allowlist/Block List | Numbers of clients you can block or grant VIP privileges to in your network | 100 | 100 | |
| myPSK(dynamic/ private PSK) | Allows multiple PSKs on the same SSID, each mapped to different VLANs | - | 500 (without external RADIUS) | |
| SmartCast | SmartCast enables private, secure casting via QR codes, even with L2 isolation | ✔ | ✔ | |
| Casting on LAN*2*3 | Casting on LAN confines traffic within the AP/room, connecting guest Wi-Fi devices to the AP’s LAN port without uplink or cross-room discovery to ensure privacy (Supported only on ECW515L and ECW201L) | ✔ | ✔ | |
| SSID on LAN*2 | Extends SSID functionality to the AP’s wired LAN ports (Supported only on ECW515L) | ✔ | ✔ | |
| SSID Suffix | SSID Suffix lets each AP broadcast unique SSIDs (e.g., Guest_Room101) from a shared profile, easing management and guest ID | ✔ | ✔ | |
| WiFi Calling | Enables voice calls over a Wi-Fi network | - | ✔ |
*1 ECW-Lite AP models don’t support other Pro features if not listed in the above table.
*2 The wall-plate model ECW515L, compared to non-wall-plate ECW Lite APs, provides additional LAN Port Settings features: SSID on LAN, VLAN mode, PVID, and Casting on LAN.
*3 The in-wall model ECW201L (JP only), compared to non-wall-plate ECW Lite APs, provides an additional LAN Port Settings feature: Casting on LAN.
Basic Plan Comparison of ECW and ECW Lite
| License Comparison with tooltip | License Comparison | Tooltip | Basic (icon) Basic Plan | PRO (icon) Professional Plan |
|---|---|---|---|---|
| Access Point | Tooltip | ECW - Basic Plan | ECW Lite - Basic Plan | |
| Hotspot 2.0 | Automatically connects users to secure Wi-Fi with seamless roaming and enhanced security | ✔ | - | |
| RadSec | Securely encrypts RADIUS communication over TLS for enhanced authentication and privacy protection. | ✔ | ✔*2 | |
| VLAN by RADIUS | Dynamically assigns VLANs to users based on RADIUS server authentication for improved network segmentation and security. | ✔ | ✔*2 | |
| Other Basic Plan Features*1 | All Basic Plan features except listed above | ✔ | ✔ |
ECS Lite Feature Comparison
| License Comparison with tooltip | License Comparison | Tooltip | Basic (icon) Basic Plan | PRO (icon) Professional Plan |
|---|---|---|---|---|
| Switch | Configuration templates can allow many the same model devices to be deployed following a single base configuration. This makes it easier and saves time when deploying the same settings to a large number of devices. | ECS Lite - Basic Plan | ECS Lite - Professional Plan*1 | |
| Statistic Data Storage | The statistics period on the dashboard and stored logs. | 1 Day | 30 Days | |
| Config Log | More detailed change information is provided in the Pro feature plan. | ✔ | ✔ | |
| Alert Notification | More options are available to configure notifications. | Off-line/FW upgrade | ✔ | |
| Backup & Restore | The Pro plan can back up all network-wide settings and restore them in case of misconfiguration during the period. | - | ✔ | |
| Clone Network | Allows you to clone network-wide settings from the backup when creating the Network. | - | ✔ | |
| Topology | Displays a graphical overview of the logical network topology and the status of all devices. When the Switch feature plan is set to PRO, the topology can also show third-party devices connected to the ECW-Lite switch. | EnGenius devices only | EnGenius and 3rd-party devices | |
| API Integration (3rd party) | API calls required by 3rd party platform | - | ✔ | |
| Switch Template | Configuration templates can allow many the same model devices to be deployed following a single base configuration. This makes it easier and saves time when deploying the same settings to a large number of devices. | - | ✔ |
Camera Freemium Plan Comparison
| License Comparison with tooltip | License Comparison | Tooltip | Basic (icon) Basic Plan | PRO (icon) Professional Plan |
|---|---|---|---|---|
| Camera | Tooltip | Camera- Basic Plan | Camera - Professional Plan | |
| Remote Viewing Time (Live view & Playback) | Time you can access your camera remotely for live streaming and video playback. | 120 minutes per month | Unlimited | |
| Local Viewing Time*1 | Time watching live feed or recordings when your device is on the same network as the camera, including VPN access. | Unlimited | Unlimited | |
| Object Search Period | Timeframe for using intelligent object detection to search for specific items or people in your footage. | 3 days | 30 days | |
| Device Configuration and Monitor | Adjust camera settings, parameters, and monitor status remotely. | ✔ | ✔ | |
| Statistic Data Retention | Duration analytics data (motion events, people counting, zone entries) is stored for diagram chart. | 1 day | 30 days | |
| Log Retention | Period system logs are kept, including connection history, user access, and system events. | 7 days | 30 days | |
| AI-Powered Search (Natural Language) | Search camera footage using everyday language queries in multiple languages to find specific objects, people, behavior and actions. | ✔ | ✔ | |
| Cloud AI (Contextual Analytics & Alert) | AI features that understand scene context for smarter alerts and analytics. Requires AI Tokens purchased separately. | Supported (AI Token required)*2 | Supported (AI Token required)*2 |
*1 “Local” means the viewing station is in the same LAN as the camera, including VPN tunnel access remotely.
*2 Both Basic and Pro Plan cameras support Cloud AI features as long as you have Cloud AI Tokens available.
Upgrade Your Networks with PRO Licenses
Effective May 01, 2024, each device registered on or after this date will be eligible for a complimentary 3-month PRO-trial license.
Important Note:
- This offer updates the December 01, 2021 policy. Devices registered before May 01, 2024, will continue to be eligible for the one-year PRO license as initially stated.
- The contents of this 3-month PRO-trial license offer are subject to change at any time.
*The term "n" in the subscription options represents the subscription duration of 1, 3, 5, or 7 years.
| Model Name | License Description |
|---|---|
| AP-nYR-LIC | EnGenius Cloud PRO license for Access Point, n-year subscription |
| SW-nYR-LIC | EnGenius Cloud PRO license for Switch, n-year subscription |
| GW-nYR-LIC | EnGenius Cloud PRO license for VPN Firewall, n-year subscription |
| PDU-nYR-LIC | EnGenius Cloud PRO license for PDU, n-year subscription |
| EXT-nYR-LIC | EnGenius Cloud PRO license for Switch Extender, n-year subscription |
| AP-nYR-L-LIC | EnGenius Cloud PRO license for Access Point Lite Series, n-year subscription |
| MSP-nYR-LIC | EnGenius Cloud PRO license for MSP Portal, n-year subscription |
| CM-nYR-LIC | EnGenius Cloud PRO license for Camera, n-year subscription |
Upgrade Your Networks with Service Licenses
Note:
- Cloud Shared AI Token License and Unlimited AI License provide advanced AI contextual video analytics for Cloud-AI-enabled cameras.
- Cloud SecuPoint Client License increases the number of SecuPoint VPN user seats, enabling more SSL VPN connections for Gateway.
| Model Name | License Description |
|---|---|
| AI-100M-LIC | EnGenius Cloud Shared AI Token License — Provides shared AI tokens on per organization basis, with 100M AI tokens. |
| AI-1000M-LIC | EnGenius Cloud Shared AI Token License — Provides shared AI tokens on per organization, with 1000M AI tokens. |
| AI-1YR-LIC | EnGenius Cloud Unlimited AI Token License — Provides unlimited AI tokens for one Camera, 1-year subscription. |
| MSP-nYR-LIC | EnGenius Cloud MSP License — Enables MSP features on a per-MSP group basis, with n-year subscription. |
| SPC-xYR-LIC | EnGenius Cloud SecuPoint VPN Client License — Expands SPC VPN client seats for a gateway, with x-year subscription. |
*The term “n” in the subscription options represents the subscription duration of 1, 3, 5 years.
*The term “x” in the subscription options represents the subscription duration of 1, 3,years.
Frequently Asked Questions
If you only need AP PRO features, you just need to purchase Pro licenses for your AP device and keep the Switch Feature Plan to “Basic” without any Switch license required.
- Place the license order with a mail list which you would like the receive the license key after the order is completed.
- One License Key will be generated per each line of the License Order (i.e., AP-1YR-LIC * 10)
- People in the mail list will then receive a mail with multiple PDF files. Each PDF file includes one unique License Key.
- Enter the License Key in the Inventory & License > License page, and multiple licenses will be generated by the License Key on the License page.
- Then you can associate each License to a device.
EnGenius offers the flexibility to choose your plan for AP and Switch separately, i.e., users can set the AP feature plan to “PRO” while SW feature plan to “Basic” in the case that users only need to use “PRO” features in AP and no need for PRO features in SW.
When a new device is purchased, the device comes with 3 months free PRO license starting from the date the user registers the device to an Organization.
For the “Basic” feature plan, no license is required for devices. However, if the user chooses the “PRO” feature plan, then all devices of the category (AP or SW) need to have a valid license (not expired) associated with the device to be able to be managed by Cloud.
No. Only when the device is assigned to a Network under the “PRO” feature plan requires a valid license. Other devices in inventory do not need any license.
* If the device with the license is kept in Inventory without being assigned to a Network, the license will not start to burn until 90 days after the license issued date.
YES. If the license is expired under the “PRO” feature plan, the device can still be functional as before the license expired, but it can not be configurable nor manageable from the EnGenius Cloud platform.