300+ Room Luxury Hotel in the Heart of Indonesia’s Capital Outfits Each Unit with Reliable Wi-Fi -
Jakarta, Indonesia
Located in North Jakarta’s thriving Kelapa Gading business district, the Harris Hotel & Convention Center is a premier destination for both business and leisure travelers visiting Indonesia’s capital. The property features 295 guest rooms, 12 luxury suites spanning nearly 1,000 square feet, and direct access to a vibrant shopping complex filled with retail, dining, and entertainment options.
To overcome persistent connectivity challenges and meet rising guest expectations, Harris Hotel replaced its aging wireless infrastructure with a modern EnGenius Wi-Fi 6 solution, delivering fast, reliable connectivity throughout the entire property.
Project Highlights
– 307 guest rooms and suites equipped with dedicated wireless coverage
– Property-wide Wi-Fi 6 deployment across guest accommodations and public areas
– Centralized network management through the license-free EnGenius ezMaster platform
– Real-time monitoring, remote troubleshooting, and simplified administration
– Scalable infrastructure designed to support future growth and increasing device densities
The Need
As guest expectations for always-on connectivity continued to rise, Harris Hotel & Convention Center faced growing challenges with its existing wireless infrastructure. Guests frequently experienced slow connection speeds, weak signal strength, and Wi-Fi dead zones throughout the property, resulting in an inconsistent and often frustrating online experience.
A detailed assessment revealed that the primary cause of the performance issues was the improper placement and insufficient coverage of the hotel’s legacy access points. The outdated deployment left guest rooms, corridors, meeting spaces, and common areas without the reliable wireless connectivity that modern travelers depend on for business communications, entertainment, and day-to-day connectivity.
To address these challenges, hotel management sought a comprehensive wireless upgrade capable of delivering seamless, high-performance connectivity across the entire property. A key objective was to provide dedicated wireless coverage in every guest room and suite, ensuring a consistent in-room experience regardless of location.
Beyond improving coverage and performance, the hotel required a centralized network management solution that would enable IT staff to remotely monitor network health, streamline configuration changes, and rapidly troubleshoot issues. The goal was to create a scalable, easily managed wireless environment capable of supporting increasing device densities while enhancing both guest satisfaction and operational efficiency.
The Solution
To deliver reliable, property-wide wireless connectivity and simplify network operations, Harris Hotel selected a comprehensive EnGenius networking solution designed specifically for high-density hospitality environments. The deployment combined strategically placed Wi-Fi 6 access points, high-performance PoE switches, and centralized network management to create a robust infrastructure capable of supporting the connectivity demands of hundreds of guests and devices simultaneously.
The solution was engineered to provide dedicated wireless coverage throughout all guest accommodations while extending seamless connectivity to hallways, meeting facilities, administrative offices, and public areas. Through careful network planning and access point placement, the hotel eliminated coverage gaps, strengthened signal quality, and delivered a consistent wireless experience across the property.
At the core of the deployment, the license-free EnGenius ezMaster Network Management System provided centralized visibility and control of the entire network. Through a single management interface, IT administrators gained the ability to remotely monitor performance, configure devices, deploy updates, and quickly troubleshoot issues, reducing operational overhead while improving network reliability.
The deployment included:
• Wi-Fi 6 managed indoor access points serving common areas and high-traffic spaces — 21 units
• 48-port managed Gigabit switches with 740W PoE+ budgets for powering and connecting access points — 8 units
• 24-port managed Gigabit switch with 410W PoE+ budget for network aggregation and expansion — 1 unit
Together, these components established a resilient, enterprise-grade network foundation capable of supporting high-density guest environments while providing the visibility, reliability, and scalability required by a modern hospitality operation.
The Result
The deployment represented one of the most comprehensive wireless infrastructure upgrades undertaken by a premier hospitality property in Jakarta. By replacing its aging network with a modern, strategically designed EnGenius solution, Harris Hotel & Convention Center successfully transformed the guest connectivity experience across the entire property.
The project delivered seamless, high-performance wireless coverage throughout all 307 guest accommodations—including 295 guest rooms and 12 luxury suites—as well as meeting facilities, administrative offices, corridors, and public spaces. Guests now enjoy reliable, uninterrupted connectivity wherever they are on the property, whether conducting business, participating in virtual meetings, streaming content, accessing cloud applications, or connecting multiple devices simultaneously.
The upgrade significantly enhanced the overall guest experience by eliminating the coverage gaps and performance issues that had previously affected the property. Guests can now move throughout the hotel with confidence, knowing they have access to fast, dependable Wi-Fi wherever they need it.
Beyond enhancing guest satisfaction, the new infrastructure delivered substantial operational benefits for the hotel’s IT team. Through the EnGenius ezMaster Network Management System, administrators gained centralized visibility and control over the entire network from a single interface. The platform enables remote configuration, monitoring, maintenance, and troubleshooting of multiple sites and thousands of connected devices, dramatically improving management efficiency while reducing the need for on-site intervention.
With access to real-time network analytics, performance metrics, and proactive monitoring tools, IT staff can quickly identify and resolve potential issues before they impact guests or hotel operations. This enhanced visibility helps maintain optimal network performance while minimizing downtime and support requests.
Most importantly, the new deployment provides a scalable foundation for future growth. Designed to accommodate increasing device densities, evolving guest expectations, and future technology upgrades, the network equips Harris Hotel with the flexibility to expand its digital services and connectivity offerings with confidence..
The result is a future-ready wireless infrastructure that combines exceptional guest connectivity with simplified network management. By delivering reliable, property-wide Wi-Fi coverage and centralized operational visibility, the EnGenius solution enables Harris Hotel & Convention Center to meet the demands of today’s connected travelers while providing the scalability and flexibility needed to support future growth and innovation.
